Your Track to Health
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Medical
Railroad employees and their eligible dependents have access to personal services, health resources and valuable tools through the 3 medical benefit administrators. Members can get help to find in-network providers, answer questions on specific health concerns, check quality and cost-efficiency measures on numerous physicians, facilities and/or specialties, and much more.
Click to your medical insurance company:
Aetna®
24/7 Nurses & Health Specialists available to Aetna members
Member services, medical claims support and discount programs:
The Railroad Employees National Health and Welfare Plan
8 a.m. – 6 p.m. ET, Mon–Fri
The National Railway Carriers & United Transportation Union Health and Welfare Plan (NRC/UTU Plan)
8 a.m. – 6 p.m. ET, Mon–Fri
Click to download the Aetna mobile app.
Highmark® Blue Cross Blue Shield®
24/7 Nurses & Health Specialists available to Highmark BCBS members
Member services, medical claims support, wellness and discount programs
8 a.m. – 8 p.m. ET, Mon–Fri
UnitedHealthcare®
24/7 Nurses & Health Specialists available to UnitedHealthcare members
Member support services for The Railroad Employees National Health and Welfare Plan
8 a.m. – 8 p.m. ET, Mon–Fri
Member support services for The National Railway Carriers & United Transportation Union Health and Welfare Plan (NRC/UTU Plan)
8 a.m. – 8 p.m. ET, Mon–Fri
UnitedHealthcare member website
UnitedHealthcare Railroad Discounts
8:30 a.m.–8:30 p.m. ET, Mon–Fri
UnitedHealthcare Railroad Discounts website
Use referral code: POZ3ZR
Click to download the UnitedHealthcare app.
Click to download the Rally® app.
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Nurses & Health Specialists
Whether you’re enrolled in an Aetna, Highmark or UnitedHealthcare medical plan, you and your covered family members have access to 24/7 Nurses & Health Specialists as part of your National Railroad benefits.
24/7 Nurses & Health Specialists are a dedicated team, here to help support you and make sense of the complicated health care system. They can help you understand symptoms and where to go for care, help you work toward better health, and so much more. This confidential service is available at no additional cost to you.
24 hours a day, 7 days a week.
Quit For Life®
Ready to quit smoking?
Wellness Coaching
Have a healthcare goal to achieve?
Registration with HealthSafe ID(R) is required in order to access the wellness coaching website. If you’ve already created a HealthSafe ID by registering at either YourTracktoHealth.com or liveandworkwell.com (both available to all Railroad members) or myuhc.com (if you are a UnitedHealthcare medical and/or you are a health FSA plan member), you will use the same Healthsafe ID username and password for wellness coaching.
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Prescription Drugs
Express Scripts®
Express Scripts is dedicated to helping you have access to affordable medications and services to help you stay healthy. Contact Express Scripts pharmacists 24/7, save time with home-delivery prescriptions and find potential prescription savings.
24 hours a day, 7 days a week.
Click to download the Express Scripts app.
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Behavioral, Mental & Substance Use
United Behavioral Health
Whether you’re enrolled in an Aetna, Highmark or UnitedHealthcare medical plan, you and your covered family members have United Behavioral Health as part of your National Railroad benefits.
If you have questions, need help finding a network provider, or wish to make an appointment for issues like anxiety, depression, substance use, grief—call a Behavioral Health Advocate.
24 hours a day, 7 days a week.
Use access code: Railroad
Click to download the Optum Assist app.
Click to download the Sanvello™ app.
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Telemedicine
Teladoc Health®
Have a health concern but don’t want to sit in a waiting room? Get care 24/7 by connecting with a board-certified doctor online or by phone. The doctors at Teladoc Health® offer consultations for minor health needs such as allergies, bronchitis, diarrhea, pink eye, sore throat, colds and flu, fevers, skin rashes and more.
24 hours a day, 7 days a week.
Click to download the Teladoc app.
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Medical Expert Second Opinion
Teladoc Health®
Not sure about a recent diagnosis or treatment recommendation? Get an expert second opinion from Teladoc Health®. Specialists are available to answer your questions and gather your medical records for review by a medical expert who specializes in your specific condition. This doctor will review your information and provide a written second opinion and recommendations.
8 a.m. – 9 p.m. ET, Mon–Fri
Click to download the Teladoc app.
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Orthopedic Surgery Program
SurgeryPlus
Get access to more affordable care for planned orthopedic surgical procedures, such as spine and joint surgeries. The National Railroad Plans — Health & Welfare Benefits cover the most expensive costs associated with surgery, so you will pay less for your procedure when you use the SurgeryPlus benefit.
7 a.m. – 11 p.m. ET, Mon–Fri
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Health & Benefits Advocates
Health Advocates℠
Need help navigating the sometimes-confusing health care system? Registered nurses and benefit specialists are available to help you locate network providers, make appointments including second opinions, resolve claims and billing questions, transfer medical records and understand treatment options for complex diagnoses.
8 a.m. – 11 p.m. ET, Mon–Fri
Health Advocate staff is available for assistance after hours and weekends.
Click to download the Health Advocate app.
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Advance Care Planning
Evolent
Vital Decisions is becoming Evolent
Are you dealing with a difficult medical condition? In the event of an emergency and you were unable to speak for yourself, would others know what medical care you want to receive? Evolent offers you and your family individualized advanced care planning and health care decision-making services. Customized services are available over the phone or through video to meet your needs and provide support.
9 a.m. – 8 p.m. ET, Mon–Fri
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Cardiac Care Program Center of Excellence
Cleveland Clinic Cardiac Care Program
This benefit program provides access to high quality cardiac care at Cleveland Clinic to Railroad employees and covered dependents in need of non-emergency heart surgery. Cleveland Clinic’s Travel Program will verify your eligibility and discuss your medical needs. Find out if the Cleveland Clinic Cardiac Care Program is right for you.
9 a.m. – 5 p.m. ET, Mon–Fri
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Dental
Aetna Dental®
Aetna Dental offers service and support for your dental needs, with preventive care like oral examinations and cleanings twice per calendar year covered at 100% when using an in-network provider.
8 a.m. – 6 p.m. ET, Mon–Fri
Click to download the Aetna mobile app.
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Vision
EyeMed®
EyeMed is dedicated to helping you see clearly with a network that gives you lots of choices and flexibility to fit your needs and schedule. Your plan is designed to be easy to use and to help save you money.
7:30 a.m. – 11 p.m. ET, Mon–Fri
11 a.m. – 8 p.m. ET, Sat–Sun
EyeMed out-of-network claim form
Click to download the EyeMed app.
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Life Insurance & AD&D
Active and retired Railroad employees may be eligible for Basic Life and Accidental Death and Dismemberment (AD&D) benefits. Contact MetLife with questions, to report a death, check on a pending claim, obtain information or verify beneficiary information on file.
MetLife®
8 a.m. – 5 p.m. ET, Mon–Fri
Beneficiary Forms
Beneficiary forms for initial designation or designation changes can be requested via phone or downloaded from the website.
MetLife form on the Your Track to Health website
Completed beneficiary forms can be faxed to MetLife at: 1-866-545-7517
Claims Correspondence
MetLife Recordkeeping Center P.O. Box 14401 Lexington, KY 40512-4401
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Supplemental Sickness
The Supplemental Sickness Benefit Plans1 provide short-term disability benefits that supplement the U.S. Railroad Retirement Board sickness benefits for employees of participating Railroads and Unions.
The Hartford®
Maintenance of Way
Shop Crafts
Signalmen
8 a.m. – 8 p.m. ET, Mon–Fri
The Hartford Ability Advantage® website
Trustmark
Yardmasters
8:30 a.m.–4:30 p.m. ET, Mon–Fri
1 Supplemental Sickness Benefit Plan eligibility is dependent on your Railroad employer and Labor Union affiliation. If you are unsure of your eligibility, contact your Union representative.
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Health Flexible Spending Account (FSA)
A health FSA lets you save money by putting aside pre-tax dollars to help cover eligible medical and health service costs. Railroad members can enroll in an FSA during open enrollment (Oct. 1–31 each year); enrollment is not automatic.1
UnitedHealthcare®
8 a.m. – 8 p.m. ET, Mon–Fri
UnitedHealthcare member website
Click to download the UnitedHealthcare app.
1 FSA benefit eligibility is dependent on your Railroad employer and Labor Union affiliation. If you are unsure of your eligibility, you can contact Railroad Enrollment Services at 1-800-753-2692 or your Union representative.
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Enrollment & Retirement Services
Railroad Enrollment Services
Member questions and requests for eligibility can be directed to Railroad Enrollment Services.
8 a.m. – 8 p.m. ET, Mon–Fri
Sign in to the Your Track to Health website
Railroad Retirement Services
Member retirement questions and requests can be directed to the administrators below.
Click one:
U.S. Railroad Retirement Board
Railroad Medicare Palmetto GBA
UnitedHealthcare®
Retirement specialist services for:
- Railroad Employees National Early Retirement Major Medical Benefit Plan (ERMA), GA-46000
- Supplemental to ERMA, GA 46000: GA-23111, Plan E
- Former Railroad employees and their dependents, not eligible for Medicare nor GA-46000: GA-23111, Plans A, B, and C
8 a.m. – 8 p.m. ET, Mon–Fri
Retirement specialist services for:
- Former Railroad employees and their dependents who are eligible for Medicare, and cannot be covered under any other Railroad plan: UnitedHealthcare Medicare Supplemental GA-23111, Plan F
8 a.m. – 8 p.m. ET, Mon–Fri
U.S. Railroad Retirement Board
Contact for applying for retirement and Medicare eligibility:
9 a.m. – 3:30 p.m., Mon-Tue and Thu-Fri
9 a.m. – noon, Wed
U.S. Railroad Retirement Board website
Railroad Medicare Palmetto GBA®
Railroad Medicare claims service
7 a.m. – 11 p.m. ET, Mon–Fri